Privacy Policy
Last updated: March 25, 2026
1. Introduction
NextVoicePro ("we," "us," or "our") provides an AI-powered voice receptionist platform for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").
2. Information We Collect
Account Information
- Name and email address
- Phone number
- Business name, address, and contact details
- Login credentials
Call Data
- Caller phone numbers
- Call recordings and transcriptions
- Call duration and timestamps
- AI-generated call summaries
Usage Data
- Log data (IP address, browser type, pages visited)
- Feature usage and interaction data
- Notification preferences and delivery records
3. How We Use Your Information
- To provide, operate, and improve the Service
- To process and manage phone calls through our AI receptionist
- To send transactional notifications (SMS and email) about call activity, bookings, voicemails, and account events
- To provide customer support
- To comply with legal obligations
4. SMS/Text Messaging
NextVoicePro sends transactional SMS notifications to business owners who enable this feature. These messages include booking confirmations, voicemail alerts, call summaries, and other account notifications related to our AI receptionist service.
- Opt-in: You opt in to SMS notifications by enabling them in your account settings and providing your phone number.
- Frequency: Message frequency varies based on your call volume and notification preferences.
- Opt-out: You can opt out at any time by replying STOP to any message, or by disabling SMS notifications in your account settings.
- Help: Reply HELP to any message for assistance, or contact us at support@nextvoicepro.com.
- Costs: Message and data rates may apply. Check with your carrier for details.
- No marketing: We do not send marketing or promotional text messages. All SMS messages are transactional notifications related to your account activity.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with:
- Service providers: Third-party services that help us operate the platform (e.g., Twilio for telephony, cloud hosting providers, payment processors). These providers are contractually obligated to protect your data.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Call recordings and transcriptions are retained according to your account settings. You may request deletion of your data by contacting us at support@nextvoicepro.com.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of SMS notifications at any time
- Request a copy of the data we hold about you
- Withdraw consent for data processing
To exercise any of these rights, contact us at support@nextvoicepro.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@nextvoicepro.com