SMS Consent & Opt-In Process
This page documents how NextVoicePro collects explicit consent before sending any SMS/text messages to users.
1. Opt-In Method: Web Form
NextVoicePro uses a web form opt-in process. Users must take two explicit actions before receiving any SMS messages:
- Provide their phone number in the Notification Settings page of their account dashboard.
- Enable SMS notification toggles for the specific message types they want to receive.
No SMS messages are sent until both steps are completed. SMS toggles default to off — users must explicitly turn them on.
2. Consent Language Displayed to Users
When a user enters their phone number, the following consent disclosure is displayed directly below the phone number input field:
Format: +1XXXXXXXXXX (E.164 format required by Twilio)
By providing your phone number and enabling SMS notifications, you consent to receive transactional SMS messages from NextVoicePro including booking confirmations, voicemail alerts, and call summaries. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out. Privacy Policy
3. SMS Notification Toggles (Default: Off)
After entering a phone number, users select which notifications they want via SMS. Each toggle is off by default and must be explicitly enabled:
Get notified when a demo call finishes successfully.
Get notified when a caller hangs up early or leaves a voicemail.
Receive a daily overview of all calls and appointments.
All SMS toggles are off by default. Users must explicitly enable each one.
4. Types of Messages Sent
NextVoicePro sends transactional messages only. No marketing or promotional messages are ever sent. Message types include:
- New booking confirmations
- Appointment reminders and rescheduling alerts
- Voicemail notifications
- Call summary notifications
- Daily call and appointment summaries
Sample message:
5. How to Opt Out
Users can stop receiving SMS messages at any time through two methods:
Reply STOP
Reply STOP to any SMS message to immediately unsubscribe from all text notifications.
Settings Dashboard
Toggle off SMS notifications or remove your phone number from the Notification Settings page in your account dashboard.
6. Help & Support
Reply HELP to any SMS message for support information, or contact us at raouf.hamza@gmail.com.
Compliance Summary
- Opt-in type: Web form — users enter phone number and enable SMS toggles
- Consent language: Displayed at point of phone number entry
- Message types: Transactional only — no marketing
- Opt-out: Reply STOP or disable via settings dashboard
- Privacy policy: Linked at point of consent — view policy
- Frequency disclosure: "Msg frequency varies" shown at opt-in
- Rate disclosure: "Msg & data rates may apply" shown at opt-in